Monday, 4 June 2018

Is communication an illusion?

To paraphrase George Bernard Shaw. 
"The biggest single problem in social media marketing is the illusion that communication has actually taken place."

How do you judge the success of your communications? 

Clicks, hits, views, likes, etc. Do not indicate that communication has taken place. The whole purpose of social media is to build a dialogue. For that dialogue to happen there must be someone there to respond to enquiries and most importantly make the sale.

Too often I see ad's vlog's blog's or even hear a podcast that piques my interest, I need to know more. I make further enquiries to find a website that is down and no one to answer my enquiries. By then I am talking to someone else who can answer my questions and convinces me that I really do need what they are offering and can negotiate a good deal. 

So, your advertising and marketing has worked, congratulations. Yet without someone there who can take the calls, field the enquiries, to make the sales. You have just given business away to your competitors.

Before embarking on an advertising or marketing campaign you MUST ensure that you have the infrastructure in place to handle the enquiries and sales that it will generate. If you don't someone else will.

Without effective communication, you have no sales. Without sales, you don't have a business.

Gavin Bryan-Tansley
VidFX+ Advertising.

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